Our Reviews

Tony, Marty and crew at Wakefield are a pleasure to deal with. Great experience!

As always everything was great!

Service man was very professional and kind. Office lady very nice and helpful

I had a fantastic experience at the dealership when I bought my new 2025 Buick Encore GX. From start to finish, everyone was so friendly and professional. They made the entire process incredibly easy and quick, answering all my questions and walking me through every step. I never felt rushed or pressured. The team truly went out of their way to ensure I was comfortable with my decision. If you're in the market for a new car, I highly recommend this dealership for their excellent customer service and smooth buying experience!

Timely and quality service

Very good buying experience. No high pressure. They found the truck I wanted and we arrived at a fair deal.

I always want to use a local, family owned dealership. I’m a fan of keeping local money in the local economy. This is why I choose to use Wakefield. There’s also a belief that the smaller dealerships will will treat you like a valued customer, not just another service ticket. Wakefield has always been able to resolve the issues I’ve had with my vehicle, and I’m thankful for that. It would be nice if their schedule was a bit more available and flexible. When my check engine light came on, I immediately scheduled an appointment, but had to wait 5 days to get it into the shop. Another frustration was the fact that even with a morning appointment, my vehicle wasn’t diagnosed until late in the day, this led to a scramble of needing to find transportation home that evening and the next day. I live 40 minutes away, so it gets tricky when finding out last minute I won’t have my vehicle back. This is where my last issue comes in, communication. I know this is an issue with most any dealership, but it updated would have been provided, I wouldn’t have been scrambling to figure out last minute transportation. Overall, I appreciate the level of work done by the team at Wakefield, just more timely communication would be helpful.

Very knowledgeable and friendly. Great experience!

The vehicle delivery was impressively quick; however, key issues arose post-delivery. An option that was confirmed by the sales representative was missing, despite prior assurance it would be installed upon arrival. Additionally, the wheel caps provided were incorrect and had to be reordered. Initially, the General Manager did not acknowledge that the upgraded wheels should have included the specific black “GMC” logo caps. Further complications occurred during the financing process: the finance representative failed to deduct the deposit from the final paperwork and mistakenly charged for the missing option package. As a result, I had to return to the dealership—two hours away—to correct the paperwork and arrange for the missing option to be ordered and installed. Overall, the experience was disappointing. I recommend the dealership improve internal communication and verify all options and installations before involving the customer.

Brownlee was great! I really appreciated how smooth and hassle-free the entire experience was. They’ve definitely earned a lifelong customer. Thanks again—I love my new truck!

Wakefield's service is always perfect.

Acknowledged immediately upon arrival into service bay. Always a pleasant experience when this occurs. Oil change tire rotation new battery , I love the proactive recommendations for example “ your battery is low weak and likely to be very weak soon “. If that being the truth and I believe it to be, then I have avoided a future inconvenient no start in soon in the days weeks to come. So the nice lady very helpful. And gets things moving. Happy with visit and service.

Marty helped get "bugs" out of my audio system.

Great experience. Good people! Couldn't be better!

The last two times that I brought my vehicles in for an oil change, I used the $77.00 coupon that I received from GMC. No one has yet explained to me why my final bill was $85.39 and $82.22 respectively?????????

Allen provided a service well above reproach. The whole dealership team acted in a way that was beyond any experience I have ever had and was truly appreciated. I will definitely purchase a vehicle from Wakefield Buick GMC in the future.

Great experience. Environment was relaxed, people were not pushy or “trying to make a sell.”

Always great and prompt service

I was pleased with how quick the service was! Everyone was polite and professional.

Quick, friendly service.

Had a fluid leak, shop diagnosed the issue and was able to fix that day. Very pleased with work, they were very thorough. I am a repeat customer and will return for future repairs.

They took care of my issue in a professional and friendly manner.

Oil change and tire rotation went smoothly and promptly!

I called to ask about an appointment and was told to come in and they would take care of my car. In less than 1 hour they had fixed my concern. Everyone was pleasant and helpful. This was my first visit to the Wakefield service department.

they made a mark on my car like a dent and I don't appreciate it

Brought my car in the Wakefield Buick that morning to ask them I told him that I needed an oil change and I went to the customers waiting area got me a cup of coffee and everything was fine everybody at Wakefield Buick active professional

Always courteous and complete satisfaction.

Very comfortable place to accommodate the waiting period! A little bit slow service but that was my fault because I came at a busy time!

Immediately acknowledged in the service bay. Took care of business.

I was very pleased with the service that was performed on my GMC Sierra. I was able to sit in a comfortable, clean waiting area. The service was completed in a timely manner. The service manager explained exactly what was done and what to expect as I came in or my next oil change. I appreciate knowing ahead of time so I am not surprised. I recommend Wakefield service department to everyone.

Very good

After the tire rotation have to turn steering wheel quarter turn for car to be straight. Was not like that before servicing. Will have to bring nack.

James was awesome . He kept me updated and got me in with no problems

Quick turnaround on service Helpful staff

Every thing was top notch from the service writers James & Brandon, through checkout with Cashier Chris, and “thank you for your service” by Service Manager Bryan

Tony Hill made the buying process very easy and painless. He was very knowledgeable about the financial paperwork. We were in and out and fairly timely fashion. I would recommend this dealership to anyone that needs a new vehicle. Very friendly and family oriented.

Greeted with a welcoming smile. Excellent customer service.

was not happy with your results I through the transmission not be addressed you say no. paddle shifter you say nothing wrong, other thing distanced thing you tech then driving my Tk he had it on cruse control distance that not i was told adviser not cruse device, it on main screen. it was there then first got TK so i will see if i fine it and get it back i through you could fine it faster then I guess not, I may missed it up then looking for some thing else. I do very much like car service to take drivers home or work, place was clean people were was nice and polite Thanks you for let say my opinion. Robert M

Thank you for your help . Yours guys are the best in town 100% customer service . The best service and communication with the customer. Thank you again. Louis Ch.

It was a very good experience!

Fixed my problem with my wipers and they work great.

Always come here! Very picky about my truck these guys know it always giving me top notch service and taking care of my truck for me!

It was a great experience as always!

I truly could not have asked for a better buying experience!

Very timely

Outstanding service. Sales team was very professional and provided me with all the information I needed to complete the sale. Marty and the team are very personable and entertained all my questions with enthusiasm.

I was in and out in no time at all

The service rep, Mark did an outstanding job of listening to my requests to check on things I mentioned on my truck. He explained in detail and I could understand what he was saying and he took care of my problems

My recall was handled as was expected.

Service was fine, but your web site allows for appointments on Saturday and when I got there for my appointment I was told there no appointments on Saturday.

Great Service.

Good

1) Oil cap was not put back on after service. Thankfully, I discovered that 3 days later. 2) I did not receive a printout of the multi point service as I usually do after a service. I was told that it would be texted or emailed to me. I did not receive it, so I called back and was told that there was nothing that could be done. I still have the text if you need to see it.

Fast and efficient service

Very good! Prompt courteous service .

Under the Direction of Brian Coffee your service is ALWAYS great.

Your staff is vear professional and takecare of repairs on my vehicle

Great service.

Mark took very good care of me and my car

Service department is always kind and explain what is needed to be done.

Was very happy that I was able to get appointment so quickly. Staff were all very nice. Problem was taken care of.

One of the easiest car buying experiences we’ve ever had!

Very efficient

GREAT SERVICE

The dealership didn't have exactly what I was looking for on the lot but went above and beyond and was able to find it for me at the price I was willing to pay!

Great job.

The experience was totally successful in every way. Staff were professional and respective. Provided answers to all of my questions and processed my car's service needs quickly. Thanks for the great service.

I think I received a very fair deal

All the staff at Wakefield are very pleasant to work with and very knowledgeable. My service was done in a timely manner.

Great customer service. I appreciated the information about recommended mileage maintenance.

After having our 9 month old vehicle towed to the dealership with a dead battery (it had been sitting in our garage for about a week), the service writer and staff were very courteous and professional. They were unable to find a problem with the battery or the electrical system. They suggested that moving the key fob near the vehicle several times in that period may have triggered some internal systems to drain the battery. And, more frequent driving may alleviate this problem in the future. I'm hoping that this will not happen again

I felt that everything from getting the appointment online to picking up the car after the service was complete was easy, and professional.

Tech seemed knowledgeable and very helpful.

Love the communication with what was going on with my car

Enjoyable!

Service department were really helpful, especially Mr Bryan Coffy went out extra to help . Thanks so much !

New rotors were warped. Turned rotors to fix problems at no charge.

The Best

Brandon Williams was professional and keep me informed of my repair. Repair was done perfectly and in time promised.

I was very pleased with the prompt customer care I received. They were informative about upcoming services I would need to maintain my vehicle. This, I appreciate!

I have leased or purchased vehicles from Wakefield Automotive for 15 plus years. They have always been very good to me and Marty is the best!

Everything went great. I arrived and told them what was needed and I went into the waiting area. They finished up and called Me out to get the car. Everything went great And the car drove like a new one.

easy getting appointment. Brandan was very professional and friendly.

Service was quick. Would have given a 5 but I gave my name at check in and everything including emails and text messages are addressed to my husband. I gave my name, phone number and email but the print out has my husband’s name and the text and emails are addressed to my husband even though they were sent to my email and phone number. Wish you could fix that.

Felt like the team did a great job. I was welcomed and treated with great respect and communicated with threw out the entire visit.

Friendly and on time

Awesome experience. From start to finish Brandon was on it. Very informative and communication thru text or calls was on time.

The staff were nice, pleasant and courteous. They completed my repairs in a timely manner and notified me immediately thereafter. I was taking my vehicle to Fred Anderson for servicing but I have switched to your dealership because of the professionalism and the care you all have for the car owners

Gre

I’ve always been treated well .. service dept has to be one of the best around .. They explain things so well before anything is done … Friendly .. The service manager as always been open to questions and you always feel welcome ..

Vehicle in Wakefield shop over a week. No calls updating me on status of vehicle. Picked up vehicle and horn not connected, and there may be a fluid leak of some sort. BTY... $2900 repair bill.

Christine is a real asset to your company. She really cares about her customers

You were courteous and friendly and quick My Acadia is very noisy lots of road noisy and it sucks air and noisy

Friendly folks!

the staff was efficient and friendly. Very much appreciated.

Twice now that I've had my 2023 Trailblazer oil changed at your service department that I've had issues. The first time the oil plug was leaking, I took it to Parks Chevrolet to get it repaired. Then had my oil changed last week, left the dealership, next day the check engine light comes on. I took it back to Parks Chevrolet, thinking it's still an issue under warranty, the service tech told me that the plug was not fully tightened, and the dipstick was not fully inserted, that is why the check engine light came on. This is going to cost me over $100 and I'd like to seek reimbursement.

Fast and efficient service

I was greeted promptly upon my unscheduled visit on Saturday morning. My vehicle was serviced quickly and the staff members I interacted with were both fantastic.

The service was done in a timely manner. My concerns were checked closely.

Quick and pleasant service. Thank you!

My check engine light came on. I called the dealer and they fit me in the very next day. I took my car to them early the next morning. They had it all fixed by the next afternoon! They are great to deal with.

My vehicle was there for 7 hours and I never heard from Brandon. I had an appointment at 8:30am and called up there multiple times to check on my vehicle. Finally I came back up there 7 hrs later and they had just got back from the initial test drive. I was told they couldn’t feel anything and had no diagnosis, where clearly something is not right while driving. It’s not a good sign when an official GMC dealership can’t look and figure out the problem.

Service coordinator didn’t address my main concern about GPS not working properly After 20 minutes I realized & repeatedly asked him Said I have to make another appointment. This is 2nd time!! Need to address & document this fault

Greeted me upon arrival, very nice, covered my seat, steering wheel, and floorboard. Nice waiting area.

“Excellent service from start to finish. The team at the dealership accurately diagnosed the issue, completed the repairs in a timely manner, and remained within the budget we discussed. Since receiving my vehicle back, it has been running flawlessly with no concerns at all. I truly appreciate their professionalism, communication, and attention to detail throughout the entire process. Thank you for the outstanding work — I will definitely return for future service needs.”

Awesome!!!

Had to get headlight replaced took my vehicle to Wakefield and Daniel or AKA Daniel was five star representative he get took my information you know look that headlight next thing we were set didn't even take 30 minutes everyone was nice and friendly as always thank you

Perfect experience. Everyone’s talked to was very professional and quick to reply! A++++ I will definitely buy another vehicle from this dealership.

Brian, the service manager, was very receptive and got me in right away to fix a rather urgent problem. Everyone is very cordial and informative. I was updated at each step of the process.

Great service, kind and helpful people in service. Bryan is the best!

Came in on a Saturday and they were very busy but made time to fit me in !!! Dano was amazing!!’

Fast, friendly service.

Friendly and respectful. Great experience

I was charged for a restoration that was supposed to be free. I noticed it when I got home and called. I was reimbursed.

Bryan Coffey may be the Best Service Manager! He is always focused on the needs of the customer!Great Experience!

Quick and helpful

I received great service and assistance at check-out with using my GM rewards points. Thank you!

They were prompt for my oil change. They were careful to keep my car in the condition it came in

The staff in the service department were amazing. They were kind and attentive and got me in and out very quickly

Great service

Always fast and friendly service.

Great service

The entire staff were excellent. They were all willing to go overboard to help with any questions. Our salesman Danny was great.

Great buying experience with a trade and financing involved. The team sourced the ideal vehicle we wanted out of state and went to great lengths to make all aspects of our purchase a positive and convenient one. Thank you!